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About Insignia

Make your world a better place to be in with Insignia

At Insignia, we believe that your daily shower should be a luxurious experience. Our showers and saunas are designed with that belief in mind, offering innovative features and modern designs that bring a touch of luxury to your home. We know that renovating your bathroom can be a big project, so we offer professional support and advice to make sure that your new shower is everything you dreamed it would be. In our modern times, Insignia is pushing the envelope of technological advancements with their cutting-edge range of showers. After a long period of stagnation, the shower industry has been transformed by Insignia's ground-breaking designs and creative new features.


The Insignia Difference

The Insignia Difference

Insignia's pioneering spirit of bathroom design has proven to be a game-changer in the industry, offering shower enclosures with numerous showering options including an overhead monsoon rain shower, a multi-functional hand shower and hydro-massage jets. But they didn't stop there, adding more indulgence to your home environment with the option of steam function. With this new concept, you no longer need to book a costly trip to the spa as you can now enjoy these beneficial qualities right at home.

Complete your spa experience at home with Insignia's selection of essential oils. Introduce aromatherapy to the steam output for enhanced relaxation. With its built-in Bluetooth connectivity, you can enjoy your favourite music, radio or audiobook from inside the shower. Manage it all without leaving the comfort of your cubicle using the digital control panel; you can easily skip tracks and switch channels. Insignia is the brainchild of bathroom renovation specialists Colin and Chris Maclean. With over 10 years experience in the industry, they saw a need for a better showering experience and decided to create their own line of showers and saunas. In 2011, they launched their first product, the Insignia Steam Shower, which was an instant hit with customers. Since then, they have released new products every year and have become one of the leading suppliers of showers and saunas in Europe.

Customer Care and Service with Insignia

Customer Care and Service withInsignia

Insignia is a powerful and emerging force in the shower industry. With homeowners and renovators all over the country looking for an upgrade to their current shower situation, Insignia provides high quality, innovative showers that are easy to install and come with a wide range of features to suit everyone's needs. We have a team of highly trained customer service representatives who are always on hand to answer any questions you may have. Insignia is a company you can trust, with a bright future ahead. We look forward to helping you create the perfect shower for your home.

At Insignia, we are open Monday to Friday from 9:00am-5:00pm and strive to answer all customer claims within two working hours—most of the time it is even quicker. We understand that you don't want to spend your day on the phone waiting for assistance, which is why we offer an email system for a fast response and efficient problem resolution. Having a written dialogue helps avoid confusion and ensures that all staff members are completely aware of each situation, allowing us to quickly resolve customer enquiries. Additionally, our online form enables users to submit pictures if they are unsure of part names, providing even more clarity on the issue at hand.

Insignia's Network Distribution

Insignia's Network Distribution

When it comes to acquiring an Insignia shower enclosure, no waiting time is necessary. Insignia is operating differently to others and going the extra mile in order to provide customers with the best quality product and service available. The standard delivery period is 7-10 days, shipping from our UK distribution centre located in Milton Keynes.

Express Delivery can be requested with your retailer and will typically be with you in three working days due to strict quality control procedures put in place. All items are subject to a full inspection before loading onto the vehicle, with security cameras monitoring everything checked and loaded. The delivery is then executed either by Insignia's own internal team of couriers or an authorised third-party pallet provider.

Spare Parts - An Essential Insignia Service

Spare Parts - An Essential Insignia Service

Shower spares are integral for any manufacturer and a much-needed service. Many shower companies unfortunately lack the capabilities to provide adequate spares when needed, however at Insignia, we provide the largest shower parts selection in Europe - meaning should anything go wrong, we won't run away from our responsibilities to you as our valued customer. If you register your product with us, you will benefit from a 5-year parts warranty and receive free of charge replacement components if needed. Even if outside the warranty period, we maintain spare parts in stock just in case.

Insignia regularly receive calls from customers who have purchased a different brand of shower and even the rival company has passed on our contact details. Sadly, we usually can't offer any help as the spare parts are made for Insignia showers only. On occasion, though, we manage to get a fitting part for other brands. Regardless of the type of shower enclosures in question, the Insignia Technical Helpline is always pleased to give free advice.

Insignia showers are of excellent quality, and they go through rigorous checks both at the China factory and the UK depot before being sent out. Despite the fact that we live in a real world, Insignia is aware that an item can occasionally fail and require replacement - which is why they are offering a 5 year parts warranty.

Insignia's China Connections

Insignia's China Connections

Insignia is committed to offering the very best in terms of quality. Therefore, the brand has an exclusive production facility in China, under its own supervision. Meticulously constructed according to Insignia's exacting specifications, each component is then subjected to stringent QC processes at both the Chinese factory and UK distribution centre prior to release for sale.

Insignia dedicate their time to guarantee that specifications drawn up in the UK are strictly followed in China. Teams from both countries come together online to ensure everybody's understanding and identify any potential problems early. The beauty of digital communication has made it much easier for them to synchronise; images, videos and messages can be sent quickly, allowing double-checking of every detail.