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Warranty Coverage at a Glance
Compare standard and extended parts cover across Insignia products.
| Product | Standard Parts Warranty (Domestic) | Extended Parts Warranty* |
|---|---|---|
| Platinum Shower Range | 12 Months | 5 Years |
| Premium Shower Range | 12 Months | 2 Years |
| INS Shower Range | 12 Months | 5 Years |
| Diamond Shower Range | 12 Months | 3 Years |
| ES Shower Range | 12 Months | N/A |
| Monochrome Shower Range | 12 Months | 5 Years |
| ECO Shower Range | 12 Months | 5 Years |
| Marble Shower Range | 12 Months | 5 Years |
| HomeFit Steam Room Kits | 12 Months | 2 Years When fitted with an approved water softener or processor unit |
| Heavy Domestic Steam Generators 6kW, 9kW, 12kW | 12 Months | 3 Years |
| Signature Steam Generators Commercial and Domestic | 12 Months | 2 Years When fitted with an approved water softener or processor unit |
| Insignia Sauna Steam Shower | 2 Years | N/A |
| Indoor Saunas Infrared and Traditional | 3 Years Wood 2 Years Electrical | N/A |
| Outdoor Saunas | 1 Year Wood 2 Years Electrical | N/A |
| Ice Bath / Plunge | 1 Year Shell 1 Year Electrical | N/A |
| Red Light Panel | 1 Year Electrical | N/A |
Shower Cabins & Steam Showers 12-month standard parts warranty | Extended cover available on selected ranges
All Insignia shower cabins and integrated steam showers are supplied with a standard 12-month manufacturer's parts warranty, commencing from the original date of delivery or collection.
Insignia shower cabins are designed with ease of assembly and maintenance in mind, featuring replaceable electrical and mechanical components where applicable.
This warranty applies to qualifying manufacturing defects affecting the shower cabin and its original components under normal domestic use.
Standalone steam generators and separate steam room kits are not covered by this section and are subject to their own product-specific warranty terms. Integrated steam systems supplied as part of an Insignia steam shower cabin remain covered under the applicable shower warranty.
Extended Warranty Options
For added peace of mind, selected Insignia shower ranges qualify for a complimentary extended manufacturer's parts warranty, providing additional protection beyond the standard 12-month warranty period.
Extended warranty availability and duration vary depending on the shower range purchased. Please refer to the Warranty Comparison Table on this page for details of the standard and extended warranty periods applicable to each range.
To qualify for the complimentary extended warranty, customers must register their product within 90 days of delivery, unless otherwise stated in the applicable warranty offer.
Where an extended warranty is not available, the standard manufacturer's warranty applies. Failure to register for an extended warranty does not affect the standard warranty or your statutory consumer rights.
Installation & Electrical Requirements
All shower cabins and integrated steam showers must be installed in accordance with the manufacturer's installation instructions and applicable plumbing and electrical safety regulations.
Where electrical connections or fixed electrical installation work are required, the work must be carried out by a suitably qualified and competent person in accordance with applicable regulations, including Part P of the Building Regulations where relevant.
Evidence of compliant electrical installation may be requested where reasonably necessary to assess an electrical warranty claim. Incorrect installation or unsuitable electrical connections may affect coverage where they have caused or contributed to the fault.
Items Covered by Insignia Parts Warranty
Subject to the applicable warranty period, qualifying manufacturing defects affecting the following original components may be covered:
- Thermostatic cartridges
- Water valve bodies
- Diverter cartridges
- Tap cartridges
- PVC water hoses
- Waste hoses
- Speakers
- Integrated steam generators within steam shower cabins
- Electronic control panels
- Body massage jets
- Monsoon shower heads
- Door handles
- Whirlpool pumps, where fitted
Coverage applies only to components supplied as part of the original product and where a qualifying manufacturing defect is confirmed.
Items Not Covered by Insignia Parts Warranty
The voluntary manufacturer's warranty does not ordinarily cover damage or faults arising from the following:
- Calcium or limescale build-up resulting from inadequate maintenance or water treatment
- Normal wear and tear, including deterioration of seals and flexible hoses through use
- LED lighting beyond its applicable 12-month warranty period
- Accidental damage to waste covers, fittings or other components
- Accidental damage or breakage of glass panels
- Damage to aluminium profiles caused by impact, misuse or unsuitable cleaning products
- Damage to shower columns or painted surfaces caused by abrasive or acidic cleaning products
- Damage or deterioration of wood-effect inserts and stools resulting from misuse or inadequate care
- Incorrect installation, unauthorised modifications or failure to follow the manufacturer's instructions
These exclusions apply to the voluntary manufacturer's warranty and do not exclude liability for manufacturing defects or restrict statutory consumer rights.
Product Care & Maintenance
Regular cleaning and maintenance are essential to ensure the continued performance and reliability of your Insignia shower.
Customers should follow the manufacturer's cleaning and maintenance instructions, including appropriate limescale prevention and the use of suitable non-abrasive cleaning products.
Steam shower owners should take particular care to prevent excessive mineral build-up within the integrated steam system. Where required by the manufacturer's instructions or local water conditions, suitable water treatment should be used.
Replacement Parts & Warranty Claims
If a qualifying fault develops during the applicable warranty period, customers should contact the Insignia Customer Services team with their order number, product model and a description of the issue.
Photographs, videos or additional diagnostic information may be requested to help identify the affected component.
Where a replacement part is approved, Insignia will arrange for the appropriate component to be dispatched to the customer's confirmed delivery address.
Should an identical component no longer be available, a suitable compatible replacement or updated component may be supplied where appropriate.
Where a replacement component is no longer available or a suitable alternative cannot reasonably be provided, Insignia may offer financial compensation based on the original invoiced value of the affected item.
For qualifying claims under the manufacturer's extended warranty, compensation will be calculated on a depreciating basis, with a deduction of 20% after the first 12 months and a further 20% for each subsequent year, or part thereof, up to a maximum period of five years.
This depreciation policy applies solely to compensation offered under the voluntary manufacturer's warranty and does not affect or limit the customer's statutory consumer rights.
Third-Party Labour Costs
Insignia's voluntary manufacturer's warranty is provided on a parts-only basis unless expressly stated otherwise.
The warranty does not ordinarily include the cost of independently appointed plumbers, electricians, installers or other third-party labour.
Customers should contact Insignia before arranging warranty-related third-party work wherever reasonably possible.
This provision does not affect any entitlement to remedies or associated reasonable costs under applicable consumer legislation.
Statutory Consumer Rights
The Insignia manufacturer's warranty, including any applicable extended warranty, is provided in addition to your statutory consumer rights.
Under the Consumer Rights Act 2015, goods supplied to consumers must be of satisfactory quality, fit for purpose and as described.
Depending on the circumstances, customers may be entitled to a repair, replacement, price reduction or refund where goods fail to meet these requirements.
Nothing within this manufacturer's warranty limits, excludes or replaces your statutory rights.
Indoor & Outdoor Saunas 3-year indoor wood | 1-year outdoor wood | 2-year electrical warranty
Insignia saunas are designed to provide a premium wellness experience, combining quality materials, considered craftsmanship and reliable heating technology. Our manufacturer's warranty provides protection against qualifying manufacturing defects during the applicable warranty period.
These warranty terms apply to Insignia indoor and outdoor saunas, including traditional, infrared and hybrid models, subject to the specifications and warranty conditions applicable to the product purchased.
Standard Warranty Coverage
- Indoor Saunas: 3-year manufacturer's warranty on qualifying wooden components.
- Outdoor Saunas: 1-year manufacturer's warranty on qualifying wooden components.
- Electrical Components: 2-year manufacturer's warranty on qualifying original electrical components, including sauna heaters and infrared systems where fitted.
Warranty periods commence from the original date of delivery or collection. Coverage applies to qualifying manufacturing defects under normal use and in accordance with the manufacturer's installation, operation and maintenance instructions.
Any additional warranty options, where available, will be detailed in the Warranty Comparison Table or the applicable product warranty information.
Wood Guarantee & Natural Timber Characteristics
Insignia saunas are manufactured using carefully selected timber. As a natural material, wood responds to changes in temperature, humidity and environmental conditions throughout its lifetime.
Natural variations in colour, grain, knots and texture are inherent characteristics of timber and are not considered manufacturing defects.
Minor expansion, contraction, surface checking, hairline cracks and small changes in panel alignment may occur as the timber adjusts to its environment. Such changes are generally considered normal where they do not materially affect the sauna's structural integrity or intended operation.
Certain timber species, including cedar, may naturally change colour or develop a silver-grey appearance over time, particularly when exposed to sunlight and outdoor weather conditions.
Minor cosmetic imperfections such as superficial scratches, scuffs and dents resulting from normal use are not ordinarily covered by the voluntary manufacturer's warranty.
Significant structural defects attributable to manufacturing or material faults remain subject to the applicable wood warranty.
Outdoor Sauna Weatherproofing & Protection
Outdoor saunas are exposed to changing weather conditions and require appropriate protection and ongoing maintenance to preserve their appearance and structural performance.
Unless the product's instructions specify otherwise, exposed exterior timber must be treated with a suitable exterior-grade wood preservative or protective finish within 48–72 hours of installation.
Any factory-applied preliminary timber treatment should not be assumed to provide permanent weather protection.
Customers are responsible for maintaining the exterior protective finish in accordance with the treatment manufacturer's instructions and the conditions at the installation site.
Failure to provide appropriate weather protection may result in excessive moisture absorption, discolouration, swelling, splitting or deterioration of exposed timber.
Damage directly attributable to inadequate weatherproofing or failure to carry out required maintenance may fall outside the voluntary manufacturer's warranty.
Where a sauna features aluminium cladding or another exterior finish designed to be maintained differently, the model-specific care instructions take precedence over timber treatment requirements.
Base Preparation & Installation
All saunas must be installed on a suitable, stable and level surface capable of safely supporting the complete structure, equipment and intended occupants.
Outdoor saunas must be positioned on a properly prepared base with suitable drainage and protection against prolonged standing water.
Incorrect base preparation, uneven foundations or inadequate structural support may cause movement, distortion, door misalignment or damage to the sauna structure.
Installation must follow the manufacturer's instructions, including requirements for assembly, fixing, ventilation and safe clearances.
Damage caused by unsuitable foundations, incorrect assembly or failure to follow installation instructions may fall outside the voluntary manufacturer's warranty.
Indoor Sauna Installation & Environment
Indoor saunas are designed for installation within suitable internal environments and must not be installed outdoors or in locations exposed to rain, standing water or unsuitable moisture levels.
Adequate ventilation and appropriate clearance must be maintained around the sauna in accordance with the manufacturer's instructions.
Installation of an indoor-only sauna in an outdoor environment may affect voluntary warranty coverage where exposure to unsuitable conditions has caused or contributed to the reported damage.
Electrical Components & Heating Systems
Insignia saunas are supplied with a 2-year manufacturer's warranty on qualifying original electrical components.
Depending on the sauna model, covered components may include:
- Traditional electric sauna heaters
- Infrared heating panels and emitters
- Electronic control panels and displays
- Temperature sensors and thermostats
- Internal electrical control systems
- Factory-installed wiring and connectors
- Power supply components
- Other original electrical components covered by the model-specific warranty
Coverage applies where a qualifying manufacturing defect is confirmed during the applicable warranty period.
Electrical Installation & Safety
All hardwired sauna heaters and electrical installations must be installed and connected by a suitably qualified and competent electrician in accordance with the manufacturer's instructions and applicable regulations.
This includes Part P of the Building Regulations where applicable in England and Wales.
Electrical circuits, protective devices, isolation switches and earthing arrangements must be suitable for the equipment being installed.
Where reasonably necessary to investigate an electrical warranty claim, Insignia may request evidence of compliant electrical installation.
Incorrect installation or unsuitable electrical connections may affect warranty coverage where they have caused or contributed to the fault.
Traditional Sauna Heaters & Sauna Stones
Traditional sauna heaters must be operated and maintained in accordance with the manufacturer's instructions, including the specified clearances and safety requirements.
Only suitable sauna stones approved for the relevant heater should be used.
Sauna stones are subject to repeated heating and cooling cycles and may gradually crack, split or deteriorate during normal operation.
Sauna stones are considered maintenance consumables and their deterioration through normal use is not covered by the voluntary manufacturer's warranty.
Stones should be inspected, rearranged or replaced in accordance with the heater manufacturer's maintenance instructions.
Damage caused by incorrect stone placement, unsuitable stones, blocked airflow or operation contrary to the heater instructions may fall outside the voluntary warranty.
Infrared & Hybrid Sauna Systems
Infrared and hybrid saunas must be operated in accordance with the manufacturer's instructions for the specific heating system.
Infrared emitters and heating panels must not be covered, obstructed or modified.
Where a hybrid sauna incorporates both traditional and infrared heating, each system must be operated in accordance with the model-specific instructions.
Damage caused by misuse, unauthorised modifications, overheating or failure to maintain the required ventilation may fall outside the voluntary warranty.
Ventilation & Moisture Management
Correct ventilation is essential for the safe and effective operation of a sauna.
Air vents and ventilation openings must not be permanently obstructed or modified contrary to the manufacturer's instructions.
Following use, the sauna should be allowed to ventilate and dry in accordance with the relevant operating guidance.
Excessive moisture retention caused by inadequate ventilation or maintenance may contribute to timber deterioration, mould or damage to components.
Damage directly attributable to improper ventilation or failure to follow required drying procedures may fall outside the voluntary manufacturer's warranty.
Doors, Glass & Hardware
Sauna doors, glass panels, hinges, handles and other fittings must be used and maintained in accordance with the manufacturer's instructions.
Minor adjustment of doors and hinges may be necessary as timber naturally expands and contracts with changes in temperature and humidity.
Accidental glass breakage, impact damage and damage caused by misuse are not ordinarily covered by the voluntary manufacturer's warranty.
Manufacturing defects affecting original fittings remain subject to the applicable warranty terms.
Items Not Covered by the Voluntary Warranty
The manufacturer's warranty does not ordinarily cover the following where the issue results from normal use, misuse or unsuitable installation conditions:
- Light bulbs and other replaceable lighting consumables
- Sauna stones subject to normal cracking or deterioration
- Seat covers and other fabric accessories subject to normal wear and tear
- Cosmetic scratches, scuffs, dents and superficial marks arising from normal use
- Natural timber colour variation, minor checking and non-structural movement
- Damage caused by unsuitable cleaning products or abrasive treatments
- Damage caused by incorrect assembly, unsuitable foundations or improper electrical installation
- Damage resulting from inadequate weatherproofing or required maintenance
- Accidental damage, misuse, neglect or unauthorised modifications
- Damage resulting from exposure to unsuitable environmental conditions
These exclusions apply to the voluntary manufacturer's warranty and do not exclude liability for qualifying manufacturing defects or restrict statutory consumer rights.
Care, Cleaning & Routine Maintenance
Customers are responsible for carrying out reasonable cleaning and maintenance in accordance with the manufacturer's instructions.
Timber surfaces should be cleaned using suitable products and methods appropriate to the wood species and finish.
Abrasive cleaners, strong chemicals and products containing high concentrations of alcohol should be avoided where they may damage or discolour timber.
Minor superficial timber marks may, where appropriate, be treated using fine-grit sandpaper in accordance with the manufacturer's care instructions.
Routine cleaning, weatherproofing, sauna stone replacement and general maintenance are not manufacturing defects and are not ordinarily included within the voluntary manufacturer's warranty.
Making a Warranty Claim
If a fault develops during the applicable warranty period, please contact Insignia Customer Services with your order number, sauna model and a description of the issue.
Photographs, videos or additional information may be requested to assist our technical team in assessing the reported fault.
Where reasonably necessary, evidence of installation or maintenance may also be requested.
In some circumstances, a component may need to be inspected before a warranty remedy is confirmed.
Replacement Parts & Warranty Remedies
Where a qualifying manufacturing defect is confirmed during the applicable manufacturer's warranty period, Insignia will arrange an appropriate remedy in accordance with the relevant warranty terms.
This may include supplying a replacement component, arranging a suitable repair or providing an alternative remedy where appropriate.
If an identical component is no longer available, a suitable compatible replacement or updated component may be supplied.
Where a replacement component is no longer available or a suitable alternative cannot reasonably be provided, Insignia may consider alternative remedies in accordance with the applicable warranty terms and statutory obligations.
Third-Party Labour & Installation Costs
Unless expressly stated otherwise, Insignia's voluntary manufacturer's warranty is provided on a parts-only basis.
It does not ordinarily include the cost of independently appointed installers, electricians, third-party labour, removal or reinstallation.
Customers should contact Insignia before authorising warranty-related third-party work wherever reasonably possible.
This provision does not affect any entitlement to remedies or associated reasonable costs under applicable consumer legislation.
Statutory Consumer Rights
The Insignia manufacturer's warranty is provided in addition to your statutory consumer rights.
Under the Consumer Rights Act 2015, goods supplied to consumers must be of satisfactory quality, fit for purpose and as described.
Depending on the circumstances, consumers may be entitled to a repair, replacement, price reduction or refund where goods fail to meet these legal requirements.
Nothing within this manufacturer's warranty limits, excludes or replaces your statutory rights.
DIY, Domestic & Commercial Steam Generators 12-month standard warranty | Extended cover available on selected models
Insignia standalone steam generators are designed to provide reliable steam production for domestic and commercial steam room installations. Our manufacturer's warranty provides protection against qualifying manufacturing defects during the applicable warranty period.
This warranty applies to qualifying standalone steam generators, including selected Signature, Heavy Domestic and other domestic or commercial generator models supplied by Insignia.
Integrated steam generators supplied as part of an Insignia shower cabin are covered under the relevant Shower Cabin & Steam Shower Warranty and are not included within this section.
Standard & Extended Warranty Coverage
Standalone steam generators are supplied with a manufacturer's warranty commencing from the original date of delivery or collection. The duration of cover varies by generator model and product range.
Selected generator ranges may qualify for an extended manufacturer's parts warranty, subject to the applicable registration, installation and maintenance requirements.
Please refer to the Warranty Comparison Table on this page for the standard and extended warranty periods applicable to each generator range.
Where an extended warranty is offered, registration must be completed within 90 days of delivery unless otherwise stated in the applicable warranty offer.
Any additional conditions, including requirements for suitable water treatment, regular servicing or evidence of compliant installation, will be specified in the relevant product documentation or extended warranty terms.
Failure to register for an optional extended warranty does not affect the standard manufacturer's warranty or applicable statutory rights.
Professional Installation Requirements
Steam generators must be installed in accordance with the manufacturer's installation instructions and applicable electrical, plumbing and building regulations.
Electrical installation must be undertaken by a suitably qualified and competent person, using appropriately rated electrical protection, isolation and earthing arrangements.
Where applicable, the installation must comply with Part P of the Building Regulations and relevant electrical safety standards.
The generator must be correctly positioned with adequate access for servicing, ventilation, water supply and drainage.
Steam pipework, control systems, safety devices and drainage connections must be installed in accordance with the manufacturer's specifications.
Incorrect installation or unsuitable connections may affect warranty coverage where they have caused or contributed to the reported fault.
Water Quality & Limescale Prevention
Suitable water quality is essential for the safe and reliable operation of a steam generator.
Limescale and mineral deposits can accumulate within the generator tank, heating elements, valves and associated pipework, potentially reducing performance or causing premature failure.
Customers must follow the manufacturer's water quality and maintenance requirements for their particular generator.
Where a water softener or other water treatment system is specified as a condition of an extended warranty, it must be correctly installed, maintained and operated throughout the relevant warranty period.
Damage directly attributable to excessive limescale, unsuitable water quality or failure to follow required maintenance procedures may fall outside the voluntary manufacturer's warranty.
Servicing & Routine Maintenance
Steam generators must be maintained in accordance with the manufacturer's instructions and the demands of their operating environment.
Maintenance may include inspection, cleaning, flushing, descaling and checking water supply, drainage and electrical connections, as specified for the model.
Commercial installations or generators subject to frequent operation may require more regular servicing than domestic installations.
Where scheduled servicing is a condition of an extended warranty, customers may be required to provide reasonable evidence of completed maintenance.
Routine maintenance, descaling and servicing are not themselves manufacturing defects and are not ordinarily included within the manufacturer's parts warranty.
Items Covered by Insignia Parts Warranty
Subject to the applicable warranty period, qualifying manufacturing defects affecting the following original components may be covered:
- Generator heating elements
- Internal generator tank and associated factory-fitted components
- Electronic control boards
- Factory-supplied control panels
- Temperature sensors and probes
- Water inlet valves
- Automatic drain valves, where fitted
- Factory-fitted electrical switches and connectors
- Internal safety controls and protective devices
- Other original components covered by the model-specific warranty
Coverage applies where a qualifying manufacturing defect is confirmed and the affected component was supplied as part of the original product.
Items Not Covered by Insignia Parts Warranty
The voluntary manufacturer's warranty does not ordinarily cover damage or faults arising from:
- Excessive limescale or mineral deposits caused by unsuitable water quality or inadequate maintenance
- Failure to install or maintain required water treatment equipment
- Incorrect electrical installation, unsuitable voltage or inadequate electrical protection
- Incorrect plumbing connections, water pressure or steam pipework
- Blocked or incorrectly installed drainage systems
- Damage caused by overheating resulting from unsuitable installation or restricted ventilation
- Accidental damage, misuse, neglect or unauthorised modifications
- Damage caused by freezing, flooding or unsuitable environmental conditions
- Normal wear and tear or routine servicing requirements
- External pipework, electrical wiring or plumbing components not supplied as part of the original generator
- Faults arising from use outside the generator's specified operating capacity or duty cycle
These exclusions apply to the voluntary manufacturer's warranty and do not restrict statutory rights or remedies that cannot lawfully be excluded.
Domestic & Commercial Applications
Steam generators must be selected and operated within the capacity, duty cycle and usage classification specified for the relevant model.
Domestic generators are intended for the level of use described in their product specifications. Installation in a commercial environment may require a generator specifically rated for commercial operation.
Commercial applications, including hotels, spas, gyms and leisure facilities, may be subject to different warranty conditions, servicing requirements and usage limitations.
Using a generator outside its intended operating classification may affect voluntary warranty coverage where that use has caused or contributed to the fault.
Making a Warranty Claim
If a fault develops during the applicable warranty period, please contact Insignia Customer Services with your order number, generator model, installation details and a description of the issue.
Photographs, videos, fault codes or diagnostic information may be requested to assist our technical team.
Where reasonably necessary, evidence of compliant installation, water treatment or maintenance may also be requested.
In some circumstances, the affected component or generator may need to be returned for inspection before a warranty remedy can be confirmed.
Replacement Parts & Warranty Remedies
Where a qualifying manufacturing defect is confirmed during the applicable manufacturer's warranty period, Insignia will arrange an appropriate remedy in accordance with the relevant warranty terms.
This may include supplying a replacement component, arranging a suitable repair or providing an alternative remedy where appropriate.
If an identical component is no longer available, a suitable compatible replacement or updated component may be supplied.
Where a replacement component is no longer available or a suitable alternative cannot reasonably be provided, Insignia may offer financial compensation based on the original invoiced value of the affected item.
For qualifying claims under the voluntary extended warranty, compensation may be calculated on a depreciating basis, with a deduction of 20% after the first 12 months and a further 20% for each subsequent year, or part thereof, up to a maximum period of five years.
This depreciation provision applies only to compensation offered under the voluntary manufacturer's extended warranty and does not affect statutory rights or remedies.
Third-Party Labour & Installation Costs
Unless expressly stated otherwise, Insignia's voluntary manufacturer's warranty is provided on a parts-only basis.
It does not ordinarily include the cost of third-party labour, electrical or plumbing services, removal, reinstallation, routine servicing or associated installation work.
Customers should contact Insignia before authorising warranty-related third-party work wherever reasonably possible.
This provision does not affect any entitlement to remedies or associated reasonable costs under applicable consumer legislation.
Statutory Rights
The Insignia manufacturer's warranty, including any applicable extended warranty, is provided in addition to statutory rights.
For consumer purchases, the Consumer Rights Act 2015 requires goods to be of satisfactory quality, fit for purpose and as described.
Depending on the circumstances, consumers may be entitled to a repair, replacement, price reduction or refund where goods fail to meet these legal requirements.
Business-to-business purchases are subject to the applicable contract terms and relevant commercial legislation.
Nothing within this manufacturer's warranty excludes or limits rights or liabilities that cannot lawfully be excluded.
Ice Baths & Cold Plunges 12-month shell warranty | 12-month electrical components warranty
12 Month Ice Bath Shell Guarantee
12 Month Electrical Components Guarantee
All Insignia ice baths and cold plunge systems are supplied with a 12-month manufacturer's parts warranty, commencing from the original date of delivery or collection.
This warranty covers qualifying manufacturing defects affecting the ice bath shell and supplied electrical components under normal domestic operating conditions, subject to the terms outlined below.
The manufacturer's warranty is provided in addition to, and does not affect, your statutory consumer rights.
Installation Requirements
All ice baths and associated cooling equipment must be installed and operated in accordance with the manufacturer's installation instructions and applicable safety regulations.
The equipment must be positioned on a stable, level and suitably load-bearing surface capable of supporting the combined weight of the bath, water and occupants.
Electrical equipment must be connected to a suitable power supply with appropriate earthing and residual current device (RCD) protection, in accordance with the manufacturer's requirements and applicable electrical safety regulations.
Any fixed electrical installation work must be undertaken by a suitably qualified and competent electrician. Electrical connections, plugs and sockets must be suitable for the installation environment.
Incorrect installation, inadequate electrical protection or unsuitable positioning may result in equipment failure, electrical hazards or personal injury.
Items Covered by Insignia Parts Warranty
- Manufacturing defects affecting the ice bath shell
- Chiller units supplied as part of the original product
- Circulation pumps
- Electronic control panels
- Temperature sensors and thermostats
- Internal electrical components
- Factory-fitted pipework and connections
- Filtration system components, excluding consumables
- Manufacturing defects affecting supplied fittings
Coverage applies where the relevant component is included with the purchased product and a qualifying manufacturing defect is confirmed.
Items Not Covered by Insignia Parts Warranty
- Damage caused by incorrect installation, misuse, neglect or accidental damage
- Damage resulting from inadequate electrical supply, voltage fluctuations or unsuitable connections
- Damage caused by freezing, overheating or operation outside the manufacturer's specified conditions
- Blockages or damage caused by debris, dirt, sediment or poor water quality
- Damage resulting from incorrect chemical treatment, excessive chemical concentrations or unsuitable cleaning products
- Replaceable filter cartridges and other routine maintenance consumables
- Normal wear and tear, including minor cosmetic scratches, marks and discolouration
- Damage caused by unauthorised modifications or improper repairs
- Damage arising from failure to follow the manufacturer's maintenance instructions
- Damage caused by flooding, storms, lightning, fire or other external events
These exclusions apply to the voluntary manufacturer's warranty and do not limit any rights available under applicable consumer legislation.
Water Quality & Maintenance
Maintaining suitable water quality is essential for the safe and reliable operation of your Insignia ice bath or cold plunge system.
Customers are responsible for regularly checking water condition, cleaning the bath, maintaining the filtration system and replacing consumable filters in accordance with the manufacturer's instructions.
Only approved or manufacturer-recommended water treatment products should be used. Incorrect chemical treatment may damage seals, pipework, pumps, cooling components and internal surfaces.
Failure to maintain suitable water quality may result in bacterial contamination, restricted circulation, reduced cooling performance or premature component failure.
Outdoor Use & Weather Protection
Ice baths designed for outdoor use must be installed in accordance with the manufacturer's environmental and weather protection requirements.
Electrical components must not be submerged or exposed to conditions beyond their specified protection rating.
Where temperatures may fall below freezing, customers must follow the manufacturer's winterisation and frost protection instructions.
Damage caused by freezing water within pipework, pumps, filters or cooling equipment is not covered by the voluntary manufacturer's warranty where appropriate frost protection procedures have not been followed.
Safe Operation & User Responsibility
Cold water immersion can place significant stress on the body. Users should exercise caution, particularly when first using an ice bath.
Individuals with cardiovascular conditions, circulation problems, respiratory conditions or other relevant medical concerns should seek advice from a qualified healthcare professional before use.
Never use an ice bath while under the influence of alcohol or substances that impair judgement. Children must not use the equipment without appropriate adult supervision.
Users should enter and exit the bath carefully and discontinue use immediately if they experience dizziness, breathing difficulties, chest discomfort or unusual distress.
Commercial Use
Unless expressly stated otherwise in the product specification or purchase agreement, Insignia ice baths and cold plunge systems are supplied for domestic use.
Equipment used in gyms, spas, wellness centres, hotels or other commercial environments may require a separate commercial warranty agreement.
Commercial operators are responsible for ensuring that equipment is suitable for the intended use and that appropriate hygiene, safety and maintenance procedures are followed.
Making a Warranty Claim
Should a fault occur during the warranty period, customers should contact the Insignia Customer Services team with their order number, product details and a description of the issue.
Photographs or videos may be requested to assist our technical team in identifying the fault and determining the appropriate resolution.
Where necessary, a component may need to be returned for inspection before a replacement is authorised.
Where a qualifying manufacturing defect is confirmed, Insignia will arrange an appropriate remedy in accordance with the applicable warranty terms and statutory obligations.
Replacement Parts & Repairs
Where a replacement component is approved under the manufacturer's warranty, Insignia will arrange for the appropriate part to be supplied.
If an identical replacement component is no longer available, an equivalent compatible component may be supplied where appropriate.
The voluntary manufacturer's warranty is provided on a parts-only basis and does not ordinarily include third-party labour or installation services.
This does not exclude any entitlement to reasonable remedies or associated costs under applicable consumer legislation.
Warranty Exclusions & Limitations
The manufacturer's warranty does not cover faults or damage arising from improper use, unsuitable installation, inadequate maintenance, unauthorised alterations or operation contrary to the manufacturer's instructions.
Any additional warranty benefits are subject to the terms applicable to the product at the time of purchase.
Nothing in these terms excludes or restricts liability where doing so would be unlawful, or affects the customer's statutory rights.
How to Contact Us
For warranty assistance, technical guidance or replacement parts, please contact the Insignia Customer Services team through our website.
Please provide your original order number and relevant product information to help us process your enquiry efficiently.
Red Light Therapy Panels Manufacturer's parts warranty | Coverage varies by model
Insignia Red Light Therapy Panels are manufactured to provide dependable performance and are supported by a manufacturer's parts warranty against qualifying manufacturing defects.
This warranty applies to Insignia Red Light Therapy models, including the RLPRO100, RLPRO200, RLPRO300 and RLPRO600, subject to the warranty terms applicable to the product purchased.
The manufacturer's warranty commences from the original date of delivery or collection and applies for the period stated in the product's warranty information.
Standard & Extended Warranty Coverage
The applicable standard warranty period is specified for each product at the time of purchase. Please refer to the Warranty Comparison Table on this page for details of the warranty coverage available.
Where an extended manufacturer's warranty is offered for a qualifying product, the additional warranty period and registration requirements will be stated in the applicable warranty offer.
Failure to register for an optional extended warranty does not affect the standard manufacturer's warranty or your statutory consumer rights.
Items Covered by Insignia Parts Warranty
Subject to the applicable warranty period, qualifying manufacturing defects affecting the following original components may be covered:
- Red and near-infrared LED diodes
- Internal electrical circuitry
- Electronic control panels and displays
- Internal power supply components
- Cooling fans, where fitted
- Factory-installed switches and connectors
- Original external power adaptors, where supplied
- Manufacturing defects affecting the panel housing
Coverage applies where a qualifying manufacturing defect is confirmed and the component was supplied as part of the original product.
Items Not Covered by Insignia Parts Warranty
The voluntary manufacturer's warranty does not ordinarily cover damage or faults arising from the following:
- Accidental damage, misuse or neglect
- Damage caused by dropping, impact or improper handling of the panel
- Exposure to water, excessive moisture or unsuitable environmental conditions
- Damage caused by incorrect electrical connections, unsuitable voltage or incompatible power supplies
- Overheating resulting from blocked ventilation or inadequate airflow
- Unauthorised repairs, modifications or dismantling of electrical components
- Cosmetic damage, including scratches, dents or discolouration arising from normal use
- Normal wear and tear affecting cables, straps, brackets or other accessories
- Damage caused by improper storage, cleaning or maintenance
- Damage resulting from use contrary to the manufacturer's instructions
These exclusions relate to the voluntary manufacturer's warranty and do not restrict your statutory consumer rights.
Installation & Safe Positioning
Insignia Red Light Therapy Panels must be positioned and operated in accordance with the manufacturer's instructions.
Where wall mounting or a supporting stand is used, the panel must be securely installed using suitable fixings and appropriate support for its weight.
The panel must be positioned on a stable surface or securely mounted to prevent accidental movement, tipping or falling.
Adequate ventilation must be maintained around the unit. Ventilation openings must not be obstructed during operation.
Electrical Safety & Operation
Only the manufacturer's approved power supply and compatible electrical accessories should be used.
Red Light Therapy Panels must not be operated with damaged power cables, plugs or electrical connections.
The equipment must not be exposed to water or operated in wet environments unless expressly approved for such use.
Customers must not attempt to open, dismantle or repair internal electrical components. Any suspected electrical fault should be reported to Insignia Customer Services.
Care & Maintenance
Regular cleaning and appropriate maintenance will help preserve the performance and appearance of your Insignia Red Light Therapy Panel.
Before cleaning, always switch off the unit, disconnect it from the power supply and allow it to cool.
Clean the exterior using a suitable soft, dry cloth or the method specified in the manufacturer's instructions.
Avoid abrasive cleaning products, harsh chemicals and excessive moisture, which may damage the panel or its components.
Safe Use & Treatment Guidance
Insignia Red Light Therapy Panels must be used in accordance with the operating instructions, including recommended treatment distances, session durations and safety precautions.
Users should follow the manufacturer's eye protection guidance and avoid staring directly into illuminated LEDs.
Individuals with photosensitivity, medical conditions affected by light exposure or those taking medication that increases sensitivity to light should seek appropriate medical advice before use.
Red light therapy products should not be considered a substitute for professional medical advice, diagnosis or treatment.
Making a Warranty Claim
If a fault develops during the applicable warranty period, please contact Insignia Customer Services with your order number, product model and a description of the issue.
Photographs, videos or additional diagnostic information may be requested to help our technical team assess the reported fault.
Where necessary, the panel or affected component may need to be returned for inspection before a warranty remedy is confirmed.
Replacement Parts & Warranty Remedies
Where a qualifying manufacturing defect is confirmed during the applicable manufacturer's warranty period, Insignia will arrange an appropriate remedy in accordance with the warranty terms.
This may include supplying a replacement component, arranging a suitable repair or replacing the affected product where appropriate.
If an identical component or product is no longer available, Insignia may offer a suitable equivalent or alternative remedy, subject to the applicable warranty terms and statutory obligations.
Third-Party Labour & Repair Costs
Unless expressly stated otherwise, Insignia's voluntary manufacturer's warranty is provided on a parts-only basis and does not ordinarily include independently arranged third-party labour or repairs.
Customers should contact Insignia before authorising third-party repairs wherever reasonably possible.
This provision does not affect any entitlement to remedies or associated reasonable costs under applicable consumer legislation.
Statutory Consumer Rights
The Insignia manufacturer's warranty, including any applicable extended warranty, is provided in addition to your statutory consumer rights.
Under the Consumer Rights Act 2015, goods supplied to consumers must be of satisfactory quality, fit for purpose and as described.
Depending on the circumstances, customers may be entitled to a repair, replacement, price reduction or refund where goods fail to meet these legal requirements.
Nothing within this manufacturer's warranty limits, excludes or replaces your statutory rights.
General Warranty Information & Claims Procedure Registration | Warranty claims | Replacement parts | Your statutory rights
At Insignia, we are committed to providing high-quality products and reliable aftersales support. Our manufacturer's warranty is designed to provide additional reassurance should a qualifying fault develop during the applicable warranty period.
Warranty periods and conditions vary depending on the product purchased. Please refer to the relevant product-specific warranty section for details of coverage, maintenance requirements and exclusions.
Warranty Eligibility & Registration
The manufacturer's warranty commences from the original date of delivery or collection. Proof of purchase may be required when submitting a warranty claim.
Where an extended manufacturer's warranty is offered, registration must be completed within 90 days of delivery to qualify for the advertised extended warranty period, unless otherwise stated in the applicable warranty offer.
Failure to register for an extended warranty does not affect the standard warranty supplied with the product or any statutory consumer rights.
Making a Warranty Claim
If you experience a problem with your Insignia product, please contact our Customer Services team through the Contact Us section of our website.
To help us assess your enquiry efficiently, please provide your order number, product model, a description of the issue and, where appropriate, supporting photographs or videos.
Our technical support team will review the information provided and advise on the appropriate next steps. In some circumstances, additional checks or the return of a component for inspection may be necessary.
Replacement Parts & Warranty Repairs
Where a qualifying manufacturing defect is confirmed during the applicable manufacturer's warranty period, Insignia will arrange for an appropriate replacement component to be supplied in accordance with the relevant product warranty terms.
If an identical replacement component is no longer available, a suitable equivalent or updated component may be supplied where appropriate.
Where replacement parts are not a suitable resolution, Insignia will consider alternative remedies in accordance with the applicable warranty conditions and statutory obligations.
Third-Party Labour & Installation Costs
Unless expressly stated otherwise, Insignia's voluntary manufacturer's warranty is provided on a parts-only basis and does not ordinarily include the cost of third-party labour, plumbing, electrical services, installation or removal of equipment.
Customers who independently arrange third-party services should contact Insignia before authorising warranty-related work, where reasonably possible.
This provision does not exclude any entitlement to repairs, replacement or associated reasonable costs available under applicable consumer legislation.
Product Care & Maintenance
All Insignia products must be installed, operated and maintained in accordance with the manufacturer's instructions and applicable safety requirements.
Damage or faults resulting from misuse, incorrect installation, unsuitable maintenance, unauthorised modifications or failure to follow the manufacturer's instructions may fall outside the voluntary manufacturer's warranty.
Product-specific requirements, including water treatment, limescale prevention, weatherproofing and electrical installation, are detailed within the relevant warranty sections.
Statutory Consumer Rights
The Insignia manufacturer's warranty is provided in addition to your statutory consumer rights and does not replace, restrict or exclude those rights.
Under the Consumer Rights Act 2015, goods supplied to consumers must be of satisfactory quality, fit for purpose and as described.
Depending on the circumstances, customers may be entitled to a repair, replacement, price reduction or refund where goods fail to meet these legal requirements.
These statutory rights apply independently of any manufacturer's warranty period or optional extended warranty registration.
Contacting Insignia
For warranty enquiries, replacement parts or technical assistance, please contact the Insignia Customer Services team through our website.
Our team will be happy to assist you and provide guidance on the next steps appropriate to your enquiry.
