Knowledge is Power!
Here at Insignia we are constantly trying to improve every facet of our company, from the product in general to the customer service we provide. Our features in our showers speak for themselves and a short journey through Insignia’s history of shower cabins show the innovation and continued improvement in all aspects of the showers. With over 200 retailers in Europe we wanted to create a support system where answers are readily available in an instant and with that, our Knowledge Base was born. Our Knowledge Base was created from questions supplied by our internal staff, retailers and customers. When it comes to the Knowledge Base there are no stupid questions. At the time of launch, we have in excess of 100 topics and it will continue to grow as more questions roll in, until no question is left unanswered. As a retailer simply visit the site and type in your customer’s questions. Not only can you find the answers but you can also expand in further detail which will certainly aid the sales process. This allows you as a retailer to give a better service to your customer because you aren’t resorting to constantly putting someone on hold whilst you find out the answers. We’ve all been there when you get put on hold consistently and it is certainly something that gets annoying very quickly and removes the bond between sales staff and customer. The trust and bond has to be there for the customer to purchase because if it isn’t they won’t be parting with any money, coupled with a plethora of alternative options of where they can purchase a steam shower cabin, the pre-sales service is of paramount importance. It isn’t just for retailers! As a customer you have access to this and it is of great benefit because you can find the information without ever having to pick up the phone. Whether it’s out of office hours or a very quick question you don’t want to sit through automated menus and hold music to get the answer, now you don’t have to. The answers are there right at your fingertips. Naturally, at the time of launch with 100 topics, there are far more questions that will need to be answered over the coming months. We have a sign up feature where you can post on specific topics to receive more information within that area or alternatively if your question is not answered anywhere we will answer your query and create a new post so it will be available for others who pose the same queries.
20/06/2017 | View: 25 | By: insigniaManager